Service terms

Plain-English terms for Keelfort support

Last updated: 29 August 2026

Quotes and guide prices

Website prices are guides for standard work. The expected scope, price and any important exclusions will be discussed before support begins. Parts, licences, subscriptions, specialist services and unusual travel are separate unless explicitly included.

Customer approval and access

You must be authorised to request work on the device, account, network or data involved. Remote access begins only with your permission. You remain responsible for maintaining appropriate backups of important information.

Diagnosis and outcomes

Technology problems cannot always be resolved within an initial session. Reasonable diagnostic time may be chargeable even when replacement hardware, a third-party provider or a specialist is ultimately required. Keelfort will explain findings and avoid continuing work that is unlikely to provide value.

Data and passwords

Do not email passwords, card PINs or one-time verification codes. Where a password must be entered, you should normally enter it yourself. Any handling of personal information is also covered by the privacy notice.

Appointments

Please provide reasonable notice if an appointment must be changed. Travel outside Belfast, difficult access or parking costs should be agreed before an on-site visit.

Specialist and high-risk work

Formal penetration testing, regulated compliance audits, guaranteed data recovery, component-level hardware repair and guaranteed 24/7 response are not included unless expressly agreed in writing with an appropriately qualified provider.

Questions

Ask for clarification before work starts by emailing hello@keelfort.co.uk.