Privacy

Keelfort IT privacy notice

Last updated: 29 August 2026

Information you choose to provide

When you email Keelfort, information such as your name, email address, general location, device details and description of the problem may be used to respond, prepare an estimate, arrange support and keep appropriate business records.

Sensitive information

Do not send passwords, PINs, payment-card details, recovery codes or one-time verification codes. If remote support is agreed, access should only begin with your permission.

Help Assistant

The website’s Help Assistant matches questions to prepared responses inside your browser. It does not send questions to an artificial-intelligence service, create a Keelfort chat history or use advertising trackers.

Website hosting

The hosting provider may process limited technical information such as IP address, browser details and request logs for security, reliability and abuse prevention. Keelfort does not currently use advertising cookies on this website.

Sharing and retention

Information is not sold. It may be shared with a service provider only where necessary to deliver support, meet a legal obligation or protect legitimate rights. Records are retained only for as long as reasonably required for the purpose and applicable business obligations.

Your choices

You may ask what personal information Keelfort holds about you, request correction or raise a privacy concern by emailing hello@keelfort.co.uk.