Help without a visit
Keelfort IT offers remote help with computers, email, Microsoft 365 and everyday software problems for homes, sole traders and small businesses. Speak directly to Stuart and agree the next step before a session is arranged.
Common problems
What is included
A remote session can avoid a visit for software and settings problems. It is less suitable for physical faults, failed hardware or an internet connection that is not working.
Tell Stuart what is affected, when it started and any error message. You do not need to diagnose the problem yourself.
Remote support can suit Windows settings, software errors, email, Outlook, OneDrive, printer settings and account problems. Your device normally needs to start and have a working internet connection. Describe the symptoms first so Stuart can check whether remote help is appropriate.
Start with an enquiry to hello@keelfort.co.uk. Agree the scope, availability and expected cost before a session is arranged. Any required remote-access steps are explained as part of the appointment. Keep passwords and verification codes out of your initial enquiry.
Before you book
Support is provided by Stuart McIntosh, owner of Keelfort IT. Contact Stuart to confirm availability, scope and the expected cost.
Discuss your problemRemote support costs £30 for the first 45 minutes, then £15 per additional 30 minutes. These are guide prices for standard support. Complex work and any separate licences or subscriptions are discussed before work starts.
Yes. Remote support is available across Northern Ireland for suitable problems. On-site appointments are available in Belfast, with surrounding areas considered by arrangement.
A remote session may not be possible. Explain what happens when you turn the device on so Stuart can advise whether an on-site assessment or specialist repair is more suitable.
Appointments depend on availability. Keelfort does not offer guaranteed immediate or 24/7 support; confirm a suitable time before expecting a session.
Tell us what is happening
Use the enquiry form or email directly. Include your device, postcode and a short description. Never send a password or verification code.
Start an enquiry hello@keelfort.co.uk